Logistics Knowledge Hub

Logistics FAQs &Trade Knowledge

Explore expert answers on imports, exports, customs clearance, freight forwarding, shipping timelines, warehousing, and international trade operations.

Shipping & Pricing

5 Qs
01

How much does international shipping cost from India?

International shipping from India typically costs ₹15,000–₹2,00,000+ depending on weight, destination, and mode (air vs sea).

02

What affects international freight charges?

Freight charges depend mainly on weight, volume (CBM), destination, shipping mode, and current fuel surcharges.

03

How can I reduce my shipping costs from India?

You can reduce shipping costs by consolidating cargo (LCL groupage), choosing sea over air for non-urgent goods, and planning shipments in advance.

04

Do you provide freight charges for shipments from Punjab or Ludhiana?

Yes — ONS Logistics provides door-to-door freight services from Ludhiana, Amritsar, and across Punjab to 150+ countries.

05

Is there a minimum shipment size or weight for freight forwarding?

No — ONS Logistics handles everything from small parcels to full container loads (FCL).

ONS Logistics Services

6 Qs
06

What services does ONS Logistics provide?

ONS Logistics provides international freight forwarding, customs clearance, air and sea cargo, and door-to-door delivery across India and 150+ countries.

07

Do you offer door-to-door delivery for international shipments?

Yes — ONS Logistics offers complete door-to-door import and export services, including pickup, customs clearance, and last-mile delivery.

08

Which countries does ONS Logistics ship to?

ONS Logistics ships to 150+ countries, including the UAE, USA, UK, Australia, Canada, Singapore, Germany, and all major markets.

09

Do you provide customs clearance services in Ludhiana?

Yes — ONS Logistics provides customs clearance at ICD Ludhiana, JNPT Mumbai, Delhi Air Cargo, and all major Indian ports.

10

Why should I choose ONS Logistics for freight forwarding?

ONS Logistics combines local expertise in Punjab with a global partner network, handling everything from documentation to customs so you can focus on your business.

11

Can ONS Logistics help me get an IEC code?

Yes — ONS Logistics assists new importers and exporters in applying for their IEC (Importer Exporter Code) from DGFT.

Time & Process Questions

5 Qs
12

How long does customs clearance take in India?

Most import customs clearances in India are completed in 1–3 working days under the SWIFT system, though some shipments take longer.

13

How long does sea freight take from India to major destinations?

Sea freight from India takes 8–30 days depending on destination — UAE is 6–10 days, USA is 22–30 days, and UK is 18–25 days.

14

How long does air freight take from India?

Air freight from India takes 2–7 days depending on the destination and airline schedule.

15

How long does it take to get an IEC code?

An IEC code is typically issued by DGFT within 2–3 working days of submitting a complete online application.

16

How long does it take to ship from India to UAE?

Shipping from India to UAE takes 6–10 days by sea and 1–2 days by air freight.

Shipping Comparisons

5 Qs
17

Air freight vs sea freight — which is better for my shipment?

Choose air freight for urgent, high-value, or lightweight goods; choose sea freight for heavy, bulky, or non-urgent cargo where cost matters most.

18

FCL vs LCL — what is the difference and which should I choose?

FCL (Full Container Load) is cheaper per unit for large shipments; LCL (Less than Container Load) is better when you have less than 15 CBM of cargo.

19

Courier vs cargo shipping — what is the difference?

Courier (DHL, FedEx, UPS) is best for small parcels under 70 kg; cargo freight forwarding is more economical for larger, heavier shipments.

20

What is the difference between EXW, FOB, CIF, and DDP shipping terms?

These are Incoterms — international rules that define who (buyer or seller) pays for and is responsible for freight, insurance, and customs at each stage.

21

India Post vs courier vs freight forwarder — which is best for exporting?

India Post is cheapest for very small B2C parcels; couriers are faster for small B2B samples; a freight forwarder is best for commercial export shipments.

Trade Basics

3 Qs
22

What is the difference between import and export?

Importing means bringing foreign goods into India; exporting means sending Indian goods to another country.

23

What is an IEC (Importer Exporter Code) and do I need one?

An IEC is a mandatory 10-digit number issued by DGFT — without it, you cannot legally import or export from India.

24

What is the role of a Customs House Agent (CHA)?

A CHA is a licensed professional who files import/export customs documents on your behalf and handles clearance with Indian customs authorities.

Customs Clearance

3 Qs
25

What is the customs clearance process in India?

Customs clearance in India involves filing a Bill of Entry on ICEGATE, paying duties, and obtaining a release order — most take 1–3 days.

26

What happens if my goods are held at customs?

If your goods are held at customs, you'll receive a notice requiring you to provide documents or clarification — act quickly to avoid demurrage charges.

27

What is an HS Code and how do I find the right one for my goods?

An HS Code is an international product classification number — in India, it's 8 digits and determines your customs duty rate.

Required Documents

3 Qs
28

What documents are required for importing goods into India?

The core documents for India import are: Bill of Entry, Commercial Invoice, Packing List, and Bill of Lading or Airway Bill.

29

What is a Certificate of Origin and when is it required?

A Certificate of Origin proves where your goods were made — it's required to claim reduced or zero duty under Free Trade Agreements.

30

What is a Bill of Lading vs an Airway Bill?

A Bill of Lading is for sea freight; an Airway Bill is for air freight — both are the key transport documents needed for customs clearance.

Duties & Taxes

3 Qs
31

How are import duties calculated in India?

Import duty in India is calculated on the CIF value (Cost + Insurance + Freight) and includes Basic Customs Duty, IGST, and a Social Welfare Surcharge.

32

What is IGST on imports and can I claim it back?

IGST is levied on all imports into India — registered GST businesses can claim it back as Input Tax Credit (ITC) against their output GST.

33

Are there any goods prohibited or restricted for import/export in India?

Yes — India classifies goods as Free, Restricted, Canalised, or Prohibited under its Foreign Trade Policy. Restricted goods need special licenses.

Logistics & Shipping

2 Qs
34

What is Incoterms and why does it matter for my shipment?

Incoterms are international shipping rules that define who (buyer or seller) pays for freight, insurance, and customs at each stage of delivery.

35

How do I track my shipment through Indian customs?

Track your import/export shipment using your Bill of Entry or Shipping Bill number on the ICEGATE portal at icegate.gov.in.

India-Specific Regulations

3 Qs
36

What is the Foreign Trade Policy (FTP) 2023 and how does it affect exporters?

India's FTP 2023 governs all import and export activity and offers schemes like Advance Authorization, EPCG, and RoDTEP to reduce costs for exporters.

37

What is FSSAI import registration for food products?

All food products imported into India require FSSAI clearance — the importer must hold an FSSAI Central License and every consignment is tested at the port.

38

What are the export promotion schemes available in India?

India's main export schemes include RoDTEP, Advance Authorization, EPCG, SEZ, and EOU — all designed to reduce costs and boost export competitiveness.

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